New Job Posting - Executive Sales Coordinator (Surgical Supplies)

The Company
TCM is an TCM Group of Companies operates as an established 25+ years pharmaceutical, laboratory, surgical and medical supplies company, currently expanding operations at the Hong Kong office and warehouse facilities.

TCM Group has operated as a trusted long term distributor and supplier of world class products from UK, Europe and USA to Hong Kong pharmaceutical manufacturers, hospitals, laboratories, universities and retail sectors.

The Work Environment
TCM is a family owned and operated SME that are managed by the original company founders and second generation leadership.  TCM is not your typical 9 to 5 office. We are a fast paced, high intensity company led by an exacting and demanding owner who expects excellence. In return, you will join a warm, incredibly friendly staff that operates like a family. We believe in the ‘all hands on deck’ philosophy — we work together, help each other through challenges, and celebrate our wins as a team.

Work Location: Lai Chi Kok Head Office

Work Schedule: 5 days per week (Monday to Friday), 9am to 6pm.
Limited local travel within HK is required.

Key Responsibilities

·      Sales Lead & Sales Management: Prepare and follow up on customer quotations; purchase orders and sales invoices in SAP. Conduct proactive telephone and email communication to drive repeat orders and nurture long term client relationships.

·      Logistics & Dispatch Coordination: Liaise closely with the warehouse to arrange on time dispatches and ensure applicable and accurate delivery documentation accompanies every shipment.

·      New Products Installation & Service Support: Coordinate installation & maintenance service appointments with customers and designated third party service vendor.

·      Progress Monitoring: Proactively follow up on repair status and preventive maintenance cycles to meet client schedules and service requirement.

·      Regulatory & Technical Documentation: Maintain meticulous service logs and equipment documentation; manage spare parts procurement and technical files to ensure full compliance with internal standards.

·      Customer Excellence: Act as the primary point of contact for enquiries and complaints, working directly with management to provide swift and professional resolutions.

·      Inventory & Quality Control: Monitor stock expiry dates and coordinate clearance actions; manage the replacement of goods and managing returns.

·      Data & Compliance Management: Maintain and update the customer database, sales records, and technical documentation relating to both suppliers and customers.

Requirements

·      Education: Diploma or above in Business Administration or a related discipline.

·      Experience: 2–5 years of relevant experience in sales coordination or customer service. Experience within the medical supplies, pharmaceutical, or healthcare industry is highly preferred.

·      Communication: Strong verbal and written communication skills in both English and Chinese.

·      Tech Savvy: Proficient in MS Office and AI tools to enhance administrative efficiency and reporting.

·      Attributes: Highly organized, responsible, and capable of working independently while maintaining a team-oriented mindset.

Why Join Us?

·      Career Development: This isn't just a desk job. We provide a platform and opportunities to develop your career. Ongoing training is provided for career advancement.

·      Total Rewards: Competitive salary and performance based discretionary bonus.

·      Culture: A genuinely friendly atmosphere where everyone helps each other succeed.

How to Apply:

Please email your full CV, expected salary, and available start date to: hr4608@gmail.com

(All personal data collected will be used for recruitment purposes only.)

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