New Job Posting - Technical Sales Executive / Product Specialist (Pharma RM & Lab Chemicals)

The Company

TCM Group of Companies operates as an established 25+ years pharmaceutical, laboratory, surgical and medical supplies company, currently expanding operations at the Hong Kong office and warehouse facilities.

TCM Group has operated as a trusted long term distributor and supplier of world class products from UK, Europe and USA to Hong Kong pharmaceutical manufacturers, hospitals, laboratories, universities and retail sectors.

The Work Environment

TCM is a family owned and operated SME that are managed by the original company founders and second generation leadership.  TCM is not your typical 9 to 5 office. We are a fast paced, high intensity company led by an exacting and demanding owner who expects excellence. In return, you will join a warm, incredibly friendly staff that operates like a family. We believe in the ‘all hands on deck’ philosophy — we work together, help each other through challenges, and celebrate our wins as a team.

Work Location: Lai Chi Kok Head Office

Work Schedule: 5 days per week (Monday to Friday), 9am to 6pm.
Extensive travel within HK is required.

Key Responsibilities

• Sales & Business Development: Promote pharmaceutical raw materials, excipients, and laboratory chemicals to manufacturers and laboratories. Identify and target key stakeholders within pharmaceutical factories and QC labs.
• Market Expansion: Assist in identifying new products and market opportunities to broaden the current portfolio. Analyse territory potential during weekly factory and laboratory visits.
• Sales Lead Conversion: Proactively follow up on customer enquiries via phone, email, and face-to-face meetings to close deals. Transform initial interest from promotional materials into formal quotations.
• Product Demonstration: Conduct on-site visits (1–2 days per week) to provide technical explanations of APIs and reagents. Present product introductions and technical specifications to lab managers and procurement teams.
• Customer Relationship Cultivation: Develop and maintain long-term, trust-based relationships with a diverse client base. Ensure consistent engagement through regular follow-ups and personalised service.
• Consultative Selling: Prepare and update technical documents and specifications to act as a subject matter expert. Tailor product recommendations (e.g., specific reference standards or GMP chemicals) to the client’s unique production needs.
• Issue Resolution: Coordinate with overseas suppliers to resolve technical and commercial discrepancies. Address customer documentation requests and technical hurdles during the qualification process.
• Strategic Feedback: Provide insights gathered from field visits regarding customer needs and product performance to the management team.
• Sales Coordination & Operations: Prepare accurate quotations and manage the flow of technical documents between the supplier and the customer. Liaise with overseas suppliers on commercial matters to ensure smooth order processing.
• Tender & Inventory Strategy: Support and execute tender submissions, ensuring all technical and compliance documentation is met. Monitor stock requirements based on customer forecast and tender wins.
• Event Coordination: Organise and manage customer meetings, technical seminars, and site visits to pharmaceutical facilities.
• Sales Operations & Market Intelligence Updates: Monitor global supplier updates regarding new chemical grades or regulatory changes and relay them to the local market. Identify shifts in the pharmaceutical landscape (e.g., new GMP requirements).
• Activity Tracking: Maintain meticulous CRM records and updated customer interaction logs. Generate regular sales reports to track progress against targets.
• Competitive Analysis: Monitor market trends and competitor product offerings while identifying gaps in the current market for new product adoption.

Requirements

• Education: Degree or Higher Diploma in Chemistry, Pharmaceutical Science, Biochemistry, Biomedical Science, Chemical Engineering, Life Sciences or a related discipline.
• Experience: 1-3 years of relevant experience in the pharmaceutical industry, laboratory chemical sales, API/excipient trading, QC laboratory support, or scientific product sales.
• Communication: Strong verbal and written communication skills in both English and Chinese.
• Tech Savvy: Proficient in MS Office and AI tools to enhance administrative efficiency and reporting.
• Attributes: Highly organised, responsible, and capable of working independently while maintaining a team-oriented mindset are standard benchmarks.
• Other skills: As a sales executive or specialist, we are ultimately looking for a professional who possesses High Emotional Intelligence (EQ), Resilience and Grit, Strategic Thinking, Technical Literacy & Curiosity and Integrity and Ethics.
  

Why Join Us?

• Career Development: This isn't just a sales job. We provide a platform and opportunities to develop your career. Ongoing training is provided for career advancement to build & lead a chemical department.
• Total Rewards: Competitive salary and performance-based discretionary bonus.
• Culture: A genuinely friendly atmosphere where everyone helps each other succeed.

How to Apply:

Please email your full CV, expected salary, and available start date to: hr4608@gmail.com

(All personal data collected will be used for recruitment purposes only.)

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